About us
Timex-BG Ltd. – we take care of our customers.
For 20 years TIMEX-BG Ltd. delivers products and services of the highest quality to its Customers. This allows us to share our long experience combined with the knowledge of highest service standards in the field of information technology, information security, automation equipment (printers and multifunction devices), full after-sales service, scanning and digitization of documents and drawings, electronic archiving, systems for control and security of printing environment.
TIMEX-BG Ltd. delivers solutions related to information security as: Antivirus, Backup, Firewalls, Log Management, DLP, Anti-spam protection, Web filtering, whishc we provide in partnership with some of the biggest manufacturers in the market – Symantec, Veritas, EVault and many others.
As exclusive representatives of the brand Rex Rotary (Ricoh) for the Bulgarian market we supply and servicing office equipment according to the requirements and standards of the manufacturer, including consultancy of our clients for optimizing the printing costs and implementation of systems for security and control of the printing.
TIMEX-BG provides warranty (1 to 5 years) and post-warranty maintenance of office automation equipment on site and delivering of consumables to customers in all country not only for a equipment branded Rex Rotary / Ricoh, but also other brand office equipment (printers, multifunction machines).
At the team of TIMEX-BG are working key experts in the field of project management, business analysis and information and cyber security. Our employees constantly improve their skills on new technologies through on-line courses and exams, and additional certifications in the field of information technology and cyber security.
We provide service support throughout the country. Our contractual agreements are flexible and meet the requirements of customers!
The helpdesk service at TIMEX-BG use specialized system in which recording all calls, requests for service incidents and delivery of supplies and information done by the service technician – working hours to repair the device, actions during the visit or remote session or replaced supplies and spare parts. In case the customers request it, we can provide them with comprehensive information on the history and status of their systems / software and / or hardware / which Timex-BG maintains and to give advice on optimization.
In our work we apply the highest standards of loyalty in business dealings and quality of products and services we offers. We have implemented a Quality Management System according to the international standard ISO9001 which guarantee the high quality of the process activities related to import and sale of hardware and software, installation, configuration and maintenance of software and hardware, consulting services in the field of information technologies and providing solutions for electronic archiving, document management and data processing. TIMEX-BG is certified according to the international information security standard ISO27001, which provides the highest information security practices that ensure the tranquility of our customers.
All IT Management Systems for services and support of infrastructure, information and communication systems, warranty and post warranty service of IT products for internal and external customers in the Republic of Bulgaria is carried out in line with standard ISO / IEC 20000-1. Our responsibility to the environment is ensured through the ISO14001, which helps protect the environment and prevent pollution in a way that takes into account the socio-economic needs and ensure the sustainable development of the planet.
Nowadays the total cost of ownership of the device is a major factor in the choice of equipment. Comparing not only the functional characteristics and prices of devices but also the prices and capacity of consumables, the cost of maintenance, installation, labor, spare parts and all those factors influencing the price of the ownership, we help our customers find their optimum solution.
Moreover, we can offer different options – various models of printing equipment, lease of printing devices or outsourcing of printing services which to be in compliance with your budget. If you doubt the quality of our equipment, we can offer testing devices.
Our customers are representations of international organizations, large Bulgarian companies, embassies, government organizations and municipalities but and a number of smaller organizations. For us does not matter the size of your organization and the number of devices you own – you can always count on our loyalty and short term reaction in solving your problems.